Privacy policy

Last updated: April 13, 2025

Privacy Policy

This Privacy Policy explains how Libanbox ("Libanbox," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from libanbox.com (the “Site”), or otherwise interact with us (collectively, the “Services”). By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we do, we will update the “Effective Date” and post the revised version on our Site. We encourage you to review this policy periodically.

2. Information We Collect

A. Information You Provide to Us Directly

We collect personal information you voluntarily provide, including:

Contact Information: Name, email address, phone number, shipping and billing addresses.

Order Information: Purchase details, order history, payment confirmation.

Account Information: Username, password, and any security credentials.

Customer Support: Any information you choose to share when contacting us.

Some features may require you to provide personal information. Choosing not to provide certain information may limit your access to those features.

B. Information We Collect Automatically

We may automatically collect certain information when you access or use the Site, including:

Device and Usage Data: IP address, browser type, device information, pages visited, and actions taken on the Site.

Cookies and Similar Technologies: We use cookies and tracking tools (like pixels and web beacons) to improve the Site and analyze usage. For more about the cookies used by Shopify (our eCommerce platform), visit: Shopify Cookie Policy.

You can adjust your browser settings to manage cookie preferences. However, disabling cookies may affect your user experience.

C. Information from Third Parties

We may receive personal information from:

Vendors and Service Providers: Including payment processors (for example, to process transactions) and hosting services like Shopify.

Marketing Partners and Analytics Providers: For ad targeting and campaign performance.

Social Media Platforms: If you interact with our pages or content through third-party platforms.

All information from third parties is treated in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your personal information to:

Provide and Fulfill Services: Including processing transactions, shipping orders, managing your account, and handling returns or support requests.

Marketing and Advertising: To send promotions, personalize content, and deliver targeted ads (subject to your consent where required).

Security and Fraud Prevention: To detect, investigate, and prevent fraud, abuse, or other harmful activity.

Improve Services and Communicate: To respond to your inquiries, conduct surveys, and enhance user experience.

4. How We Share Personal Information

We may disclose your information in the following ways:

We may also share information:

At your direction or with your consent

Within our corporate group or affiliates

In connection with a business transaction (e.g., merger, acquisition)

To comply with legal obligations or enforce our terms

We do not sell or share sensitive personal information without your explicit consent.

5. Third-Party Links

Our Site may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies independently.

6. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Security and Data Retention

We implement appropriate technical and organizational security measures, but no system is completely secure. Please avoid sharing sensitive data via unsecured channels.

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (e.g., for tax, accounting, or legal compliance).

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access / Know: Request access to the personal information we hold about you.

Delete: Request deletion of your personal information.

Correct: Request correction of inaccurate data.

Portability: Receive a copy of your personal data in a portable format.

Restrict / Object: Restrict or object to certain types of processing.

Withdraw Consent: Withdraw your consent for data use (where applicable).

Appeal: Appeal a decision related to your privacy rights.

To exercise your rights, please contact us using the details below. We may verify your identity before fulfilling your request.

You can opt out of marketing emails by clicking “unsubscribe” in any promotional message. You will still receive service-related emails (e.g., order confirmations).

9. Complaints

If you have concerns about how we handle your information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

10. International Users

Your information may be transferred to, stored in, or processed in countries outside your residence, including the United States and Canada. Where required, we use approved legal mechanisms, such as Standard Contractual Clauses, to safeguard such transfers.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please email us at libanboxlb@gmail.com.